Shipping & Return Policy

Shipping: 

We currently make all of our items "made to order" so please allow 2-3 weeks to process your order. Within the 2-3 week timeframe you will receive a shipping notification with Tracking information. Shipping typically takes 3 business days. 

International Shipping:

TIOS provides International Shipping. Before placing an international order, please email us and provide your exact shipping address and country code. We will respond with a shipping estimate. Once you receive your estimate, we will provide you with instructions of how to place your order. We currently make all of our items "made to order" so please allow 2-3 weeks to process your order. Within the 2-3 week timeframe you will receive a shipping notification with tracking information. International Shipping typically takes 2-3 weeks. 

Returns:

You are eligible to return any order within 30 days from the date that your order has arrived via tracking. To return please do the following: 

1. Contact Us before you ship the order back. 

2. Provide your order number

3. Ship the item(s) back to the Return Address Label. Return Address:

The Identity of She c/o Eboni Lacey

3511 E Baseline Rd. Unit #1166

Phoenix, AZ 85042

TIOS will not cover return shipping costs. The return item must be in the same condition as it was when you received it. Once we receive the returned item, we can either process a refund or exchange your item(s). All refunds will receive a 10% restocking fee taken off of the return costs. Your return will be processed within 3-5 business days to the exact credit card that you used to make the initial purchase. 

Exchanges:

If you are wanting to exchange an item, we ask that you first do the return process steps listed under Return. Once we receive the returned item, we will issue you a coupon code that is the exact cost of your initial purchase so that you can select your new item. 

Questions or Concerns: 

If you have any questions or concerns please email us at TheIdentityofShe@gmail.com or fill out the form here.